Shipping Information

UK Delivery
UK delivery is by Royal Mail First Class service, which aims to deliver to UK in 1-3 working days. However, please note that this is an estimated delivery time and cannot be guaranteed (especially at busy times such as Christmas).

International Delivery
International delivery is by Royal Mail International Standard service, which aims to deliver to Europe in 3 to 5 working days and to the rest of the world in 6 to 7 working days. However, please note that these are estimated delivery times and cannot be guaranteed (especially at busy times such as Christmas).

Shipping Notification
I always send a notification to advise when I have posted your order.

Delivery Queries
Sometimes things do go wrong with delivery which are out of my control. If you have not received your item within 10 working days (UK) of me posting it then please get in touch. For international deliveries please allow 25 working days.

Unpacking Your Items
Please take care when unpacking your order not to use sharp objects to avoid potential damage to you items.

Customs and Import Taxes
Any customs charges incurred are the sole responsibility of the customer, and it is the customer's responsibility to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. I cannot be responsible for delays due to customs.

EU customers please note that from 1st July 2021, for orders to the EU of goods totalling below €150, Etsy will collect the VAT at checkout. For orders to the EU above €150, the customer will be required to pay VAT to the delivery service when the goods are imported or delivered, and a courier handling fee plus a customs charge (which varies depending on the country and the product).

Shipping Address
As a buyer you are responsible for making sure your shipping address is correct. If you notice a mistake please contact me as soon as possible.

Postal Strikes and Holidays
Please be aware of any postal strikes and national holidays - I'm afraid I can't be held responsible for any delays as a result of this.

Copyright
All images, designs and custom portraits are copyright Nicola McGovern and should not be reproduced without my explicit permission.

Reviews
Reviews are much appreciated - I'd love to hear your feedback. Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.

Custom Papercut Portraits
While I base my colour choices on the original photos provided, my palette is limited to paper options available and exact colour matches aren't always possible.